Posted by:
zenmaster
(
)
Date: July 29, 2014 03:44PM
(From a previous post, here are my impressions for what it's worth)
"My impressions of working life at the COB go a bit of something like this...
Working at the COB really gave me insight into the inner workings of the corporation and a bunch of little things learned over time really eroded for me the "mystique" the Church has for a lot of members. I remember being asked in an interview "You're not going to lose your testimony by working here, are you?"
So from working at the COB, I had the following base observations (I'll elaborate on each of them:
1. The departmental structure was highly siloed; This led to major inefficiencies due to lack of information sharing which cause major duplication of work.
2. Lack of solid, definitive leadership
3. Employee morale was low, in general; a highly frustrated workforce
Just as a little context, a project I was working on at the COB was designed to facilitate the cross departmental flow of information within the organization. This project was intended to break down silos and prevent the massive work duplication
that was occurring on a regular basis. This project was met with a great deal of resistance and it was eventually killed in a somewhat passive-aggressive manner. I talked to someone I knew recently whose group was close to this project. I told him about what I did when I worked there and he says that he had never heard about the project but that it is a great idea and that it was exactly what the organization needs. He is only one of those low morale, frustrated people I refer to above.
Departmental structure:
The COB (and Church in general) has a very siloed environment. It is made up of a lot of individual departments that have their own missions and do their own thing within a proverbial vacuum. Information sharing was next to non-existent and because of this, there was a ton of duplicated efforts across the organization. As I mentioned, my project was designed to break down the silos and was met with a great deal of resistance with the department heads. Upper leadership was not doing anything to counter the resistance either. I remember
thinking that this whole organizational dynamic was totally absurd. They need to get into the 21st century and become technologically efficient. Businesses that do not do this will not succeed within today's marketplace (please note that this project charter wasn't being driven by the business but by the IT group).
After I stopped working for the organization and subsequently became more acquainted with "other viewpoints" of the LDS faith, a light bulb went on surrounding the method behind their organizational madness. Being siloed was actually the DESIRED approach.
For example, I'm sure many of you are aware that only about 3 people within the LDS Church actually know the full financial picture of the organization. This is by design. The same goes for information within the organization. It seems to me that
the whole organization takes a "need to know" approach. Only access what you absolutely need to know to do your job. Information sharing is dangerous within the Morg. Too much outside departmental information will allow insiders the added ability to "put the whole puzzle together" and figure out too many of the Church fallacies. Probably designed to help take away some of the power of "Deep Throating" information. It's like the whole dual key approach on a safe deposit box. Both keys are needed to access the box. The same goes with organizational information. Pieces of information may be meaningless on their own, but put together with other pieces of information, it suddenly becomes very powerful.
Lack of Leadership:
An ongoing theme within the COB is the lack of definitive leadership. Leadership within the Church organization is generally done by council which isn't highly efficient or effective within a traditional business environment. No one was willing to make an authoritative call on stuff (i.e. an executive decision). Often, employees would be working on stuff and not know what they should really be doing or what the true vision is for their efforts. They would often, out of frustration, just "take things and run with them". Often stuff they would work on would get "killed" and replaced with "the vision of the day".
Employee Morale:
Employee morale, IMO, is a symptom of the two above subjects. Inefficiency and lack of leadership can't help but have a negative effect on employee morale. A lot of times I think people would wonder if they were just wasting their time doing what they were doing (I know I did). To a successful and results driven employee, this can be highly demoralizing. Over time, I've randomly run into several individuals I used to work
with at the COB and there is a common theme among all of them: lack of job satisfaction and frustration. I haven't run into one person I know yet who I asked them "how is everything going at the Church" and getting an answer something like the tone of "wonderful! or "couldn't be better!" I almost always see a demoralized tone in the conversation. Some are more apt to criticize than others. Some tend to want to avoid going down the path of criticism because we are taught at Church not to talk ill about the leadership but I can always read between the lines regarding how they are feeling. It is written all over their face and their tone speaks for itself.
An additional subject: Office Politics
A lot of Church members have the false notion that working at the Church is all "Kum-bye-Yah" and it is completely devoid of all backbiting, infighting and all other forms of office politics. This couldn't be further from the truth. Don't get me
wrong, there were tons of nice people working at the COB, but office politics were alive and well. I know someone that is employed by a major temple and most members would probably be shocked at how much crap goes on between workers at the Temple of all places. You would think that would be a peaceful environment, but it is does not have the lack of contention as much as one might think.
In Conclusion:
To sum it up, working at the COB was an interesting experience to say the least. As I stated at the onset, it went a long way to break down the "mystique" the Church has in the eyes of an average TBM. There was no one thing that I saw that made me think "all is not well in Zion". It was a combination of a lot of little things that made me think that the organization isn't quite all what it seems (what it would like to portray to members). One big thing I saw (heard through a reputable source) is how scripted General Conference really was. For example, stuff like GA's giving stories about members and saying these people are in the audience today I now believe is highly contrived because talks are written far in advance. Also there was a lot of post conference editing as well. BTW, I wouldn't be a bit surprise if they tried to edit out Bednar's Jesus' birthday comments from the most recent conference.
Most of all, working at the COB began to open up my eyes more regarding the Church (though they were partially open already). Reading the so-called "anti" stuff after working there suddenly didn't seem like a absurd pack of lies anymore. It gave me a whole new level of perception (the veil was lifted :))--kind of a new and improved "BS detector" of sorts. Suddenly I would read inside information posted on forums like this and I could legitimately say that the info was in the realm of possibility. I would no longer dismiss it as a bunch of "anti-Mormon lies read on the internet". Working for the Church truly supplemented an inner feeling, a hunch of sorts, that "something stinks within the Church organization and if we dig long and hard enough, it will be exposed."
My two cents..."