Posted by:
catnip
(
)
Date: August 11, 2014 03:08AM
Having spent a 30-year career with Social Security, and working with both regular Social Security and SSI, I can only say that the workers are not deliberately trying to mess anybody up or delay things.
They get as much done as they can, given the fact that they have CONSTANT interruptions with people coming in and answering phone calls. We often worked Saturday overtime, just because we could get stuff done without interruptions.
From what I hear (having retired the day after I was eligible), things have only gotten worse. More people are applying for benefits all the time, with the economy in such a mess, and staff allocations are getting tighter. When people retire, they are not being replaced. So more work has to be done by fewer people.
I sometimes do advocacy work for various people, and every time I go into the office, the stuff I hear from former co-workers makes me VERY grateful that I am no longer part of that rat-race.
SII, I can completely sympathize with your father's frustration. But imagine for a moment, if you can, the worker who is trying to handle not only your case, but innumerable others. The worker may have a free moment, tries to pick up the oldest pending case, opens it, tries to re-immerse himself/herself in the case, reviews what has been done and plans what still needs to be done, and before they can start to take needed action, WHAM - another warm body at the desk, wanting to file yet another new claim.
It sometimes feels like trying to hold back a tsunami with a thimble.
I have worked in offices all around the country, and I don't remember ANYBODY being completely caught up, ever.