If I'm remembering correctly, yes. I remember the old 7-digit numbers (going back further, I remember the exchanges which started with alphabet letters, i.e. RF7-0101.) Then area codes were introduced, and it was not a happy-making transition. Everyone hated the newer, longer numbers. As BoJ explains below, there was an upcharge for any newer service, such as push-button phones. My family, not wanted to spend money without a very good reason, kept the rotary dial phone for years. That made for ten very painful numbers to dial whenever you wanted to make a phone call. The only thing I can think to compare it to is if you've ever driven a manual transmission car with a stiff clutch or a balky shift. Every time you operate it, it's painful.
We also had a second, illegal phone in the basement where my dad had his workshop and my mom had her laundry station. My mom cautioned me to never mention it to any phone company representative.
And no automated system in the US will say "press 1 for English". English speakers get very bent out of shape if they a (literally in this case) expected to lift a finger to carry on the interaction in English.
I actually had students in an interface design assignment analyze how that could be done differently. They figured out that the only way you could remove "press 1 for English" was either to abandon multilingual choices altogether, or simply insert the foreign language instruction for "to continue in Spanish, press 9".
Which is exactly what the industry ended up doing. I have found it interesting, and I suspect it is deliberate, that the number that is to be pressed varies from system to system. The people who had a cow about having to press a number for English apparently didn't have a problem with listening to a sentence they didn't understand. It took about the same amount of time, but didn't require lifting a finger, which was apparently a deal-breaker.
I had to take some computer hardware classes, where I learned that at some point phone companies installed hardware to to convert the clicks of the dial system with the tones of the touch-tone system. The tones were faster and easier to transmit.
So tones were the default, and dialed numbers were converted to tones. However, and this really fried my grits, phone companies charged extra for touchtone service and gave you dial service "for free" (which didn't mean free, but there was no surcharge).
Phone service was heavily regulated (remember not being able to own your own phone, you had to rent a Bell phone forever?) and the phone companies were allowed to add a surcharge for new features, but not add a surcharge for technology that was outdated and was being phased out.
So the companies charged for touch tone long after it was their cheaper and preferred alternative. They made more money charging for touchtone than they lost having to continue to support dial service.