Order anything at all and within minutes of delivery they want you to rate them. In the business I get them all day long. Amazon constantly, restaurants, doctors, hospitals, and on and on. Please rate us. We value your opinion. Please please please give us five stars. So far the most shockingly unexpected one came just now:

"Dear Customer,
You have been selected to participate in the U.S. Postal Service Customer Experience Survey. Your responses play a critical role in helping improve service in your area."

The U.S. Postal service is apparently going to give the phony lip service in asking for ways to improve?

And, Selected? I'm special? Who isn't getting one of these besides everybody?

I do not respond to these. Not in English. Not in Español. And has anyone ever won the "chance to win a prize" for doing it?

The only people I know who aren't sending out one of these is the Mormons. You can't improve on perfection so why bother. Right?

I hear ya, D. I don't like it either. If your MD starts doing it, yikes. But I wouldn't be surprised if that comes next.


Done & Done Wrote:
-------------------------------------------------------
> The only people I know who aren't sending out one
> of these is the Mormons. You can't improve on
> perfection so why bother. Right?

Hahaha. Thanks for the good laugh.

Perfection. Yup.

PS: OTOH, the church could conduct surveys to ask RMs how effective they thought they were in bringing random strangers into the Kingdom of God, er uh, the Church of Jesus Christ more like. They could ask the RMs for ideas on how mission service could be more useful, more enjoyable, less a big fat waste of everybody's time, etc.

Those responses could be interesting.

But do they really wanna know?



Edited 1 time(s). Last edit at 12/28/2023 04:17PM by Nightingale.

Wanna know? Haha

Asking for input on improving is proof is an admission you aren't perfect.

The old business refrain is that "the customer is always right."* Can you imagine Russ and Dallin choking on those words? The whole business model of their church is that the customer couldn't be more wrong and only what they are selling will fix them.







*One of the biggest lies ever told.

My clinic has done it. Rate your experience in PT. Really…

    Oh, sure, like none of you
    hasn't, laying on your side,
    your hand on the side of your
    head, elbow in front of the
    pillow, smiling, in a sort of
    serious way, and asked, "How
    was it for you?"

If you have to ask, you didn't do it right.

YES, Very important to ask that before deciding how much to charge.

When I bought my last car, the salesperson (who was completely fine) said that I would be prompted for a review after the sale, and that anything less than five stars would prove difficult for him with management. Unfortunately for him, my experience with the finance department didn't go well (there was a newbie on duty whose excessive delays put us into rush hour traffic.) It was not his fault, but not a five star day, either. So I didn't give any review at all.

summer Wrote:
-------------------------------------------------------
> When I bought my last car, the salesperson (who
> was completely fine) said that I would be prompted
> for a review after the sale, and that anything
> less than five stars would prove difficult for him
> with management.

I really dislike it when they say things like this. It is so awkward. Then, of course, it's not a balanced review if you only give gold stars because the beleaguered salesperson begged you to.

Renders the review completely useless of course.

Those reviews aren't for conveying information: the negative ones are disregarded and the positive ones are reproduced on the companies' websites and reviewing services like Google.

I have alluded to this before, but on my mission things went badly wrong. The muckety-mucks in SLC (forgive me while I look up the etymology of that strange word. . . okay) ended up replacing some local satraps. So it was a big deal.

Soon thereafter the church sent surveys to RMs to learn what had happened and how much damage it did. But, I kid you not, the church only sent the inquiries to missionaries who had not complained about the mission. Those of us who had been directly harmed and whose judgment was subsequently vindicated by SLC's personnel changes, were ignored completely. We had disqualified ourselves by reporting the abuse.

I dare say the church learned nothing from those surveys. Its selection bias ensured that the findings would invariably be positive. So when problems later popped up--RMs with psychological problems, sharp decreases in member activity in the affected parts of the mission field, etc--SLC was completely unprepared,

On a scale of one to ten, where one is awesome and ten is really cool, how would you rate the LDS church?

Your last line has me on the floor!

And, Your mission story is sooooo hard to believe. Must have surely been a clerical error that those who complained were ignored. Or, the Lord was once again working in those "mysterious ways" of His.

The USPS email is a phishing scam. DO NOT OPEN! USPS has been warning people about this since February. Go to their website to see their warnings, or just Google it.

THANKS

I just looked it up. I thought it was really odd for the USPS to do that.

Uh oh. I guess I got scammed again.

Thank heaven I was using EOD's name, driver's license, and social security number.

Also, If a Nigerian Prince offers to send you a million dollars if you'd just send him $500.00 to file paperwork, that's a scam too!

I generally ignore such requests.

ditto

By and large these reviews mean nothing.

I've seen signs all over offering goods, cash or services for a 5 star review.

businesses you buy from and then the restaurants want a survey and they also want you to pay them the tip. I'm getting so much junk mail mostly about stocks and bonds, etc., and other things. As my "ex" said he has noted he gets more of these if he unsubscribes rather than if he just leaves them alone.

But They send far too much junk for us to reply to.

As of January 1, 2024, I will be retired from my voluntary position as member of the Governor's Council on Blindness and Visual Impairment (GCBVI) for the state of Arizona, a position I held for 13 years. I can tell you that over the years, the state's services for the blind whose operations we oversee, has used surveys many times, both paper and online, to find out how its clientele view the provided services and how that same clientele thinks services should be handled differently.

Now that I am off of the council, I can tell you that these surveys are pretty much a waste of time. First, the clients don't know half of what's really going on in the fieldd, and as a result, their answers are often simple general one-line affairs that can't really be incorporated in part or in full for legal or political reasons. Second, because the state's department of vocational rehabilitation services is a part of state government (and it also gets money from the Federal government), what policies it promotes and doesn't promote are largely determined by the political party in power because while the head of blind services and his boss, the director of vocational rehabilitation services are not political appointees, their bosses most definitely are.

Put another way, I strongly suspect that these kinds of surveys are much more useful to private businesses who have a lot of leeway in which they can operate than to governmental entities which decidedly do not!

The political aspect you mention for a service organization is not only interesting but a bit frightening. No surprise I guess.
Made mew thing how different things are even in the Mormon sphere with the Russ Regime compared to previous ones. Changes so fast from the head down like that saying about fish.

...would be more frightening if it were not present. That is because of the democratic (small d) nature of the society we live in. If you were to live in another country, perhaps China or Russia, any changes, though present, would occur much more slowly as the bosses on top attempted to hold on to power, no matter what. And, in truth, the LDS church's behavior in this regard is more like that of the world's dictatorships than that of a democratic-leaning society.

Every time I have an interaction with an MD, I get asked for two ratings, one for the doctor, one for the clinic. Ditto my stock broker. I finally reached a point where I respond to none of these, on principle.

Tragedy of the Commons, data gathering subsection. A little data gathering would be good, but none of the gatherers could restrain themselves. They get increasingly more desperate until the whole system collapses.

So I read this from a guy who was asked to complete an extensive comprehensive survey on a long flight to Sydney. He said it was so many pages and so involved that he quit. I'd say giving passengers that is pushy and rude when they should be giving them champagne and hors d'oeuvres instead. Or at least a bag of chips. This is what he said, which again, has much in common with the Gerontocracy's approach:

"For many organizations, surveys like this qualify as “talking to the customer.” They’re ubiquitous – appearing in hotel rooms, after online purchases, and in hospital emergency departments. But do they really qualify as customer consultation? Or are they a symptom of an isolated management just putting on a show of interest? What can be done instead?"

Isolated Management putting on a show of interest. Can you get more Mormon than that?