Posted by:
GayLayAle
(
)
Date: August 04, 2011 03:45PM
My name is GayLayAleJesus. I am writing this letter to you because I don't know where else to turn to address the horrific treatment I endured at the hands of your emergency room clinician, Dr. Asshole, MD, on Tuesday evening, August 2, 2011. I have been unsuccessful in obtaining any information to contact your patient advocate or ombudsman, but was given your name and email address as a contact for this istuation. I WOULD LIKE THIS EMAIL FORWARDED TO THE XXXX HOSPITAL PATIENT ADVOCATE OR OMBUDSMAN.
This is the second time for unrelated issues that I have been treated like utter trash in your emergency department, and I'm not going to stand for it again, and no one else should have to stand for it either when they come into your hospital needing legitimate medical attention.
I came into the XXXX emergency room on Tuesday evening, August 2nd, 2011 with my husband, Mr.GLAJ, for such crippling and acute back pain, I couldn't stand, I couldn't sit, all I could do was writhe and try in vain to find a position that would give me some relief. The pain was so bad, I had begun throwing up in the parking lot of the hospital before my husband brought me in in a wheelchair and by the time I came in, I was completely drenched in sweat. I had just been to see my regular medical professional, Dr. Awesome, who works at the XXX Clinic next to the hospital. At his office, I was given excellent and professional care, as I always do whenever I go there. I was given a shot of Toradol to help relieve the pain, which did absolutely nothing. Dr. Awesome recommended that if the Toradol didn't help, I should go over to the ER at XXX hospital for additional assistance, which after about 30 minutes I did, because the pain was becoming more and more intolerable.
To provide you some background into my medical history, I am currently being treated for chronic back pain and have been for nearly a year now by Dr. Spinal Specialist, MD, and Spinal Nurse, APRN, at the XXX clinic in Provo, Utah. I had an MRI done earlier this year that revealed two bulging discs, 2 herneated discs, as well as a congenital canal in my lower spine (spina bifida). I have been on a pain management regimen, and have never deviated from it, or abused my pain medication in any way. In the past few months, I have undergone lidocaine injections into my spine, facet injections and two radiofrequency treatments to help relieve my pain. So far, none of it has helped. I am scheduled for an additional MRI scan this afternoon, August 4, 2011 at XXXX hospital to determine whether I am going to need to see a neurosurgeon for full-blown back surgery. This was scheduled prior to my emergency room visit on Tuesday. You may check my records to verify this.
So you are aware of my further recent medical history, earlier this year, I also had my gallbladder removed at YYYY Hospital by Dr. Surgeon after several bouts in the ER there from excruciating gallbladder attacks. I underwent a HIDA scan because the ultrasound and CT scan I received showed no stones in my gallbladder. The HIDA scan results showed that my gallbladder was only functioning at 18%. I was then referred to one of the general surgeons at YYYY Hospital. For each visit to the ER at YYYY Hospital, I was treated with nothing but the utmost professionalism, respect and kindness. The entire Emergency Department staff at YYYY very genuinely care about the patients they treat. I only hope someday the staff at XXXX will learn to do the same thing. Each visit to the YYYY ER for the gallbladder attacks I was given IV painkillers, and a "G.I. cocktail" which consisted of viscous lidocaine, a liquid antacid and liquid Benadryl but after my fourth visit they eventually took me to surgery to remove my gallbladder, just a few days before my appointment with the surgeon. If you look through my records, you will also be able to verify this. Furthermore, following my surgery, I was diagnosed with a kidney stone as well, and underwent pain treatment for that as well.
When I came into your emergency department on Tuesday, I was checked in, and taken back to a room. A male EMT came into the room and very rudely explained he was going to put an IV in my arm. My entire body was contorted and I had a hard time lying still and an even more difficult time breathing due to the amount of pain I was in. He handled me very roughly to get the IV in, the entire time belittling me and practically yelling at me.
After the IV was in, the nurse came in and announced that the doctor had ordered ten milligrams of Valium to be pushed into my IV. I asked her why she was giving me Valium and she said it would help relax my muscles. It failed to do so, so per the doctor's orders, I was given ten more milligrams.
After a few minutes, Dr. Asshole came into the room and introduced himself, and asked me why I was there. I told him I was experiencing horrific pain in my lower back, with shooting pain down my right buttock into my right thigh. He demanded that I stand up so he could examine me. By this time, the pain was so bad I couldn't stand without holding onto the gurney to support myself. He kept shouting at me to stand up straight, which I had a very difficult time doing. He proceeded to push down as hard as he could on top of my head, which caused my knees to buckle underneath me and shot waves of pain through my lower back and into my leg. I crumpled onto the gurney and began crying because the pain was so horrible. He practically laughed in my face and said that it couldn't possibly be something wrong with my back because pushing down on my head shouldn't cause any pain at all, and that he had done that as a typical "trick" doctors use to see if the patient is faking. It was the fact that he pushed so hard when I could already barely stand that it caused my legs to fail me, which in turn caused the pain. He then proceeded to straighten my legs out and lift them, which caused even further pain, and all he could do is shout, "WHAT HAPPENS WHEN I DO THIS???" AllI could say is "IT HURTS!!!!!!!!!!!!!!" He kept berating me about what EXACTLY was happening in my back when he lifted my legs. He then practically yanked me up to my feet again and demanded that I walk across the room, which I did with much difficulty.
He said I could lay back down, and that he was going to go comb through my medical history, and verify with my primary care clinician, Dr. Awesome, what was going on. He demanded to know whether I had had a CT scan or an MRI that corroborated the medical history I gave him. I told him I had, and that it was done at an IHC facility (ironically, XXXX Hospital) so he could look it up in my records, and ensure I was telling the truth.
I want to make it CRYSTAL CLEAR that I NEVER asked for pain medication or sedatives from Dr. Asshole. NOT ONCE. About ten minutes later he returned and sheepishly told me that he had verified in my medical record that I was telling the truth, then came up with a bunch of excuses about having been audited by the DEA twice in the recent past, and used that to try and justify his horrible treatment of me. THE FACT THAT HE HAD BEEN AUDITED IS NOT MY PROBLEM. He then ordered the nurse to pump me full of the painkiller Dilaudid, which again, I NEVER ASKED FOR. He didn't bother ordering any other tests, or further examinations. He pumped me full of dope and sent me home. By the time I left, I was barely conscious due to the amount of Valium and Dilaudid I was given.
I understand better than anyone that doctors have to be VERY cautious about giving their patients narcotic painkillers, but that is absolutely no excuse for this miserable doctor to treat me like some heroin junkie that came in off the street faking an injury to get a "fix". He didn't even bother to ASK ME or CHECK ON my past medical history before making his judgment that I am a painkiller addict. I had absolutely no reason to come in trying to get narcotics, as I already have a prescription for Percocet from my spine/pain management specialist that is VERY CLOSELY MONITORED. If all I wanted to do was get high, I could have saved a very expensive emergency room bill and instead taken 20 of my percocet and I'm sure it would have done the same job. I came to the hospital because I needed help. I needed some kind of relief and resolution for my pain, not to be treated like a liar and a junkie just because some doctor decides I'm faking my pain without even bothering consulting my medical record beforehand. I WANTED AND NEEDED HELP, AND ALL I GOT WAS HUMILIATED, CALLED A LIAR, THEN PUMPED FULL OF DRUGS, MADE TO FEEL LIKE A COMPLETEL LOWLIFE, THEN SENT ON MY WAY.
Since this incident I haven't been able to sleep for more than an hour at a time without waking up with horrible anxiety attacks and nightmares and I'm so depressed, all I want to do is die. I am still in horrific amounts of pain, but what's worse is the ABJECT HUMILIATION I feel from the way I was treated by that unprofessional, uncaring "physician" in your emergency department. There is absolutely no excuse or justification for that kind of behavior toward ANYONE, no matter what the situation. I HAVE DONE MY DUE DILIGENCE with regard to my medical treatment for my back as evidenced by my medical history.
I don't know whether I was treated this way because I am openly gay and came in with my husband, or if this doctor habitually treats his patients this way for no reason. What I do know is I have never been treated so poorly by any medical professional in my entire life, except for in your emergency department. I guess I have been living under the naive and deluded assumption that doctors and other medical staff are there to help and heal people, not to belittle and humiliate them and treat them like drug addicts and liars. So much for the Hippocratic oath.
I still have not decided how I want to proceed with this situation, but I do know one thing- I am not going to just let this go. This doctor should not be allowed to practice medicine in your hospital or anywhere else if he treats people the way he treated me. It's very possible I am going to begin speaking to an attorney about possible legal action against this doctor and your hospital. One thing is for certain- I will be filing a formal complaint with the American Medical Association to ensure this doctor cannot continue to mistreat and belittle his patients.
Thank you for your time.
GayLayAleJesus
Edited 2 time(s). Last edit at 08/04/2011 03:46PM by GayLayAleJesus.