I've heard of it. I just read it on another board. (Having had to resort to other sites during the recent RfM cold turkey shutdown!) But now I can't remember where that was. I'll take a look and try to locate it. That is definitely big news, if it worked. Talk about COB getting with it in the new century. And maybe it says something about how many people are resigning, that they have had to streamline the process to that extent.
Maybe the poster meant they resigned online at the bishop level. Not sure. I'll try and find out and return and report. :)
I resigned by sending my bishop a very detailed letter via email why I decided to resign from the church. He was pretty good about replying and accepting my request. However, I did send him a signed hard copy and stated that in my email. I had no problems resigning this way.
I tried sending a letter good ole snail mail directly to membership services, however they told me they would send my request back to my bishop and have him contact me.
I just circumvented that and sent him an email. You may get different results but it is worth a shot.